Refund policy

RAFTECH.ORG Return and Refund Policy

Last updated: September 8, 2026

At RAFTECH.ORG, we want you to understand what you are purchasing and what to expect if something goes wrong. Because our store offers physical products, digital resources, and professional services, refund and cancellation terms vary by product type.

Physical Products

If a physical product arrives damaged, defective, incorrect, or otherwise has a fulfillment problem, please contact us as soon as possible after delivery.

Include your order number and a description of the problem. Photographs of damaged or incorrect items may be requested so we can resolve the issue with the fulfillment provider.

Because certain physical products sold by RAFTECH.ORG, including coffee and other consumable or perishable products, cannot safely be restocked after shipment, they are generally not eligible for return due to preference, taste, or change of mind.

If we determine that an item was damaged, defective, incorrectly fulfilled, or otherwise eligible for a remedy, RAFTECH.ORG may, as appropriate, provide a replacement, refund, or other reasonable resolution.

Please contact us before returning any product. Products sent to RAFTECH.ORG or a fulfillment partner without prior authorization may not be accepted.

Digital Products and Downloadable Resources

Digital products, reports, guides, briefs, downloads, and similar electronic resources are generally non-returnable and non-refundable once they have been delivered or made available for access.

If you experience a technical problem receiving or accessing a digital purchase, contact us and we will make reasonable efforts to correct the problem.

If you believe you were charged incorrectly or made a duplicate purchase, please contact us so we can review the transaction.

Professional Services and Assessments

Professional services, consultations, assessments, and similar services purchased through RAFTECH.ORG may be canceled before the service has been performed, subject to any cancellation terms stated on the applicable product or service page.

For scheduled consultations or assessments, we ask that customers contact us as early as possible if they need to cancel or reschedule.

Once a consultation, assessment, or other professional service has been substantially performed, the service is generally non-refundable.

If RAFTECH.ORG must cancel a paid service and a mutually acceptable alternative cannot be arranged, the customer will be offered a refund for the unperformed service.

Exceptions and Legal Rights

Nothing in this policy is intended to limit any rights or remedies available to you under applicable consumer protection law.

RAFTECH.ORG reserves the right to review unusual circumstances individually and provide a refund, replacement, credit, or other resolution when we believe doing so is appropriate.

Refund Processing

Approved refunds are generally issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, card issuer, payment provider, and location.

Questions or Refund Requests

Before returning an item or requesting a refund, please contact:

RAFTECH.ORG
Email: developer@support.raftech.org
Contact: https://raftech.org/contact
Mailing address: PO Box 243, Floyd, VA 24091-0243, United States

Please include your order number when contacting us about an existing purchase.